We’re regulated by the Care Quality Commission (CQC) — the independent regulator of health and social care in England. Their inspections and ratings help you choose safe, effective and compassionate care.
CQC regulation gives you the confidence that the care you receive meets high standards.
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Your questions, answered - so you know exactly what the CQC does for us (and for you).
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.
CQC regulation ensures that the care you receive meets high standards of safety, effectiveness, and compassion. It gives you confidence that the service is properly managed and that your wellbeing is protected.
CQC carries out regular inspections of health and social care services. They check if services are safe, effective, caring, responsive to people's needs, and well-led. Services are given ratings of Outstanding, Good, Requires Improvement, or Inadequate.
If you have concerns about the care you're receiving, you can contact the CQC directly. They investigate complaints and can take action if services aren't meeting the required standards.
The frequency of CQC inspections depends on the service's previous rating and risk level. Services rated as Good or Outstanding are inspected less frequently, while those requiring improvement are monitored more closely.