These terms do not apply to the services offered by our Specialists. Those services are supplied by the Specialist to you and will be the subject of a contract between you and the Specialist which we are not a party to.
The services which we supply to you and to which these terms apply include the following:
Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
Reasons we may suspend the supply of services or digital content to you. We may have to suspend the supply of a service or digital content to:
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services or digital content which have not been provided and you may also be entitled to compensation. The reasons are:
When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
We may end the contract if you break it. We may end the contract for services or digital content at any time by writing to you if:
The prices that we charge you for services and digital content will be clearly displayed on our Platform.
Note that where you book services from our Specialists through our Platform a fee equal to 4.95% of the amount that you pay to that Specialist will automatically be charged by us to you in addition to the amount that you pay the Specialist. If we decide to change that amount we will let you know in advance.
All payments need to be made in advance through our Platform.
Nothing in these terms shall limit or exclude our liability for:
Subject to clause 14.1: